1 Year Warranty Policy

Warranty Policy

 

Note: The warranty period applicable to each product is clearly mentioned on the product page. Some products carry a 6-month warranty, while others are covered by a 12-month warranty.

 

At Avinati, we stand behind the quality of our products. This Limited Warranty covers manufacturing defects in materials and workmanship under normal use during the applicable warranty period.

Warranty Coverage

The warranty period begins on the date of delivery and applies only to the original purchaser.

Standard Warranty Periods

  • 6-Month Limited Warranty – Applies to selected electronic accessories and devices.

  • 12-Month Limited Warranty – Applies to selected premium electronic products.

The applicable warranty period for your product will be indicated on the product page, packaging, invoice, or order confirmation.

What Is Covered

This warranty covers:

  • Manufacturing defects

  • Hardware malfunctions under normal use

  • Product failures caused by defects in materials or workmanship

  • Functional issues not caused by accidental damage or misuse

If a valid warranty claim is approved, Avinati may, at its sole discretion:

  • Repair the product,

  • Replace the product with the same or equivalent model, or

  • Issue a store credit or refund if repair or replacement is not feasible.

What Is Not Covered

This warranty does not cover:

  • Physical damage, drops, cracks, dents, or impact damage

  • Water or liquid damage unless explicitly stated as waterproof

  • Normal wear and tear

  • Cosmetic damage that does not affect functionality

  • Damage caused by misuse, abuse, negligence, or improper installation

  • Unauthorized repairs, modifications, or alterations

  • Damage caused by power surges, improper voltage, or external causes

  • Loss, theft, or accidental damage

  • Consumable components such as batteries, protective films, or accessories unless defective upon arrival

How to Make a Warranty Claim

To submit a warranty claim, please contact:

Email: support@avinati.com

Please provide:

  • Order Number

  • Product Name

  • Description of the issue

  • Photos or videos showing the problem

  • Proof of purchase

Our support team may request additional information to verify the claim.

Warranty Claim Process

  1. Submit your warranty request via email.

  2. Our team will review the claim within 2–5 business days.

  3. If approved, we will provide return instructions if inspection is required.

  4. After inspection and verification, we will repair, replace, or otherwise resolve the issue according to this policy.

Shipping Costs

  • If the issue is covered under warranty, Avinati may cover the cost of replacement shipping.

  • Customers may be responsible for shipping the product to our service center unless otherwise stated.

  • Shipping charges are non-refundable except where required by law.

Replacement Products

Any replacement product provided under warranty will be covered for the remainder of the original warranty period or 90 days from the replacement date, whichever is longer.

Warranty Limitations

This warranty is limited to the repair, replacement, or refund of the product as described above.

To the maximum extent permitted by applicable law, Avinati shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use the product.

Proof of Purchase Requirement

A valid proof of purchase is required for all warranty claims. Claims submitted without verifiable proof of purchase may be declined.

Contact Us

For warranty assistance or product support, please contact:

Avinati Customer Support
Email: support@avinati.com

Our team will be happy to assist you.