Frequently Asked Questions (FAQ)

1. How long do I have to return my product?

You may request a return within 15 days of receiving your order.

2. Do I need the original packaging?

Yes. Products should be returned in their original packaging along with all included accessories and documentation.

3. How do I request a return?

Simply email support@avinati.com with your order details and reason for return.

4. Can I return a product that has been used?

Generally, no. Returned products must be unused and in original condition unless the item is defective or damaged.

5. What if I receive a damaged product?

Contact our support team within 48 hours of delivery and provide photos or videos of the issue. We will assist with a replacement or refund.

6. How long does it take to receive my refund?

Approved refunds are usually processed within 5–10 business days, though your bank or payment provider may require additional time.

7. Who pays for return shipping?

If the return is due to a manufacturing defect, damage during transit, or an error on our part, Avinati will cover the return shipping cost. For other eligible returns, shipping charges may be the customer's responsibility.

8. Can I cancel my order after placing it?

Orders may be canceled before they are processed or shipped. Once shipped, the standard return policy will apply.

9. What happens if my return is rejected?

If the returned item does not meet our eligibility requirements, it may be sent back to you without a refund.

10. How can I contact customer support?

You can reach our customer support team at support@avinati.com for any questions regarding orders, returns, refunds, or warranty assistance.