Return, Refund & Exchange Policy

At Avinati, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

15-Day Return Policy

You may request a return within 15 days of receiving your order.

To be eligible for a return, the product must:

• Be in its original condition, unused, unworn, and undamaged.
• Include all original accessories, manuals, inserts, and packaging.
• Have all tags, labels, and protective films intact (if applicable).
• Be accompanied by proof of purchase, such as an order confirmation or receipt.

Products returned without prior authorization may not be accepted.

How to Initiate a Return

To request a return, please contact our support team at:

Email: support@avinati.com

Please include:

• Order Number
• Product Name
• Reason for Return
• Photos or videos (if the item is damaged, defective, or incorrect)

If your return request is approved, we will provide detailed return instructions, including the return shipping address and any applicable return label information.

Return Address:

Avinati Returns Department
M3M Capital Walk, 6th Floor
Commercial Plot No. 91, Sector 72
Gurugram, Haryana 122004
India

Damaged, Defective, or Incorrect Products

Please inspect your order immediately upon delivery.

If you receive:

• A damaged product
• A defective product
• An incorrect item
• A product with missing components

Please contact us within 48 hours of delivery with supporting photos or videos. Our team will review the issue and arrange a replacement, exchange, or refund where applicable.

Exchanges

We currently offer exchanges for defective, damaged, or incorrect items.

For all other exchange requests, customers may return the original item (subject to eligibility) and place a new order for the desired product.

Non-Returnable Items

The following items are not eligible for return:

• Personalized or custom-made products
• Gift cards
• Clearance, promotional, or final-sale items
• Products damaged due to misuse, improper handling, or unauthorized modifications
• Consumable or personal-care products once opened
• Products returned without original packaging or essential accessories

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval status.

If approved:

• Refunds will be issued to the original payment method.
• Refund processing typically takes 5–10 business days after approval.
• Depending on your bank or payment provider, additional processing time may apply before the refund appears in your account.

If you have not received your refund within 15 business days of approval, please contact us at support@avinati.com.

European Union Customers

For orders shipped to countries within the European Union, customers may cancel or return their order within 14 days of receipt without providing a reason, in accordance with applicable consumer protection laws.

Returned items must remain unused and be returned in their original condition, packaging, and with proof of purchase.

Frequently Asked Questions (FAQ)

1. How long do I have to return my product?

You may request a return within 15 days of receiving your order.

2. Do I need the original packaging?

Yes. Products should be returned in their original packaging along with all included accessories and documentation.

3. How do I request a return?

Simply email support@avinati.com with your order details and reason for return.

4. Can I return a product that has been used?

Generally, no. Returned products must be unused and in original condition unless the item is defective or damaged.

5. What if I receive a damaged product?

Contact our support team within 48 hours of delivery and provide photos or videos of the issue. We will assist with a replacement or refund.

6. How long does it take to receive my refund?

Approved refunds are usually processed within 5–10 business days, though your bank or payment provider may require additional time.

7. Who pays for return shipping?

If the return is due to a manufacturing defect, damage during transit, or an error on our part, Avinati will cover the return shipping cost. For other eligible returns, shipping charges may be the customer's responsibility.

8. Can I cancel my order after placing it?

Orders may be canceled before they are processed or shipped. Once shipped, the standard return policy will apply.

9. What happens if my return is rejected?

If the returned item does not meet our eligibility requirements, it may be sent back to you without a refund.

10. How can I contact customer support?

You can reach our customer support team at support@avinati.com for any questions regarding orders, returns, refunds, or warranty assistance.